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Frequently Asked Questions
General
12
What is Wynk Music?
How do I download the App?
What all can I do on Wynk Music?
Can I use this app from multiple locations?
What is the difference between in-app download and purchase?
View all 12
Payment and Charging
5
How much does it cost to use the app?
What are the charges for streaming?
What are the charges for downloading?
What are the available payment options?
How can I remove Ads ?
Sign Up & Registration
11
Do I need to sign-up on Wynk?
How do I sign up?
How do I receive the 4 digit PIN?
I did not receive a 4 digit-PIN, what now?
What is my mobile number needed for?
View all 11
Search
3
How can I search for songs, artists, playlists or albums?
I cannot find the song I am looking for. What to do?
Can I request my favourite song if it is not available in the app?
Subscription
7
What is Wynk Premium?
What is the validity of my subscription?
Do I have to subscribe every month or will my subscription get auto-renewed?
What is Inactive period?
What is my Coupon Code?
View all 7
Follow Artist, Playlist
2
What is the follow feature?
How can I access my “Followed” artists / playlists ?
Updates Tab
3
What is the Updates tab?
What all notifications will I receive?
How can I turn OFF notifications?
Create and Share Playlist
7
How can I create a playlist?
Can I rearrange / re-order songs in my playlist?
How can I add a song to an existing playlist I created earlier?
How can I delete a playlist?
How can I share my playlist?
View all 7
Radio
8
What is the Radio?
Why can't I listen to songs on repeat on the Radio?
Can I download songs from the Radio?
What is My Station?
Can I share My Station or any other Radio Station?
View all 8
Troubleshooting
1
App keeps crashing or is not playing music properly
Streaming quality and Data connectivity
4
What is the quality of songs available on the App?
I chose to play songs in HD quality but it is still playing at High quality only. Why?
What does 'Auto' song quality mean?
What connection do I need to use the App?
Privacy
3
Why am I being asked for my mobile number?
How is my information being used?
I have a feedback regarding protection of my Personal data
Music Languages
4
What languages is the App available in?
What all languages of Music is available?
Can I select multiple Content Languages?
What do I do if I cannot find music in the language I want it in?
Contact
3
How do I contact you?
Can I share this app with my friends?
Can I request my favourite song if it is not available in the app?
Sleep Timer
5
I want music to stop playing after some time. How can I set sleep timer?
I am unable to switch off Repeat playing mode from player. How can I do it?
How long does sleep time stay active?
How do I switch off sleep timer?
I see a notification saying "Wynk Sleep Timer active". What does it mean?