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Knowledge base
For New Users
Get Wynk Music
4
What is Wynk Music?
How to download Wynk Music on Android & iOS?
How to download Wynk Music on Windows, Blackberry, Java, PC, mac, etc?
I'm getting Error 403, 427, 491, 495, 919, 927 etc. while downloading Wynk Music from Play Store.
Registration
10
Why do I need to register?
How do I register?
What is 4 digit PIN?
I have not received the 4 digit PIN. What should I do now?
Why I was not asked to enter mobile number during registration?
View all 10
App language
2
How do I select my preferred language?
My preferred language is not available. What should I do?
Regional music language
3
How can I listen Telugu/any other language songs?
Which all regional languages I can listen to?
My preferred language is not available in Regional Music Choice. What should I do?
Wynk Subscriptions
Subscription plans
10
Why should I subscribe?
Which subscription plans are available?
How can I subscribe to Wynk Plus on Android?
How can I subscribe to Wynk Plus on iOS?
How can I cancel my subscription plan?
View all 10
Payment methods
2
How can I pay for subscription?
Can I pay through Net banking, debit card or PayTM cash for subscription?
Auto renewal
3
What is Auto Renewal?
I do not want to renew my subscription. What should I do?
Why is Auto Renewal setting disabled?
Download
8
What is the difference between downloads & purchases?
How can I download a song?
How can I download an album?
How can I access downloaded songs?
Where downloaded songs are stored on phone?
View all 8
Songs & Albums purchase
Purchases
8
What is the difference between downloads & purchases?
How can I purchase a song?
How can I purchase an album?
How can I access purchased songs?
Where purchased songs are stored on phone?
View all 8
Payment methods
1
How can I pay for purchasing songs or albums?
More...
Song Quality
3
How can i change the quality of songs on the App?
I chose to play songs in HD quality but it is still playing at High quality only. Why?
What does 'Auto' song quality mean?
Radio
1
What is Radio?
Hello Tunes
3
How can I set my Hello Tune?
How to remove Pre tune / message playing before my Hello Tune?
Hello Tune of my favourite song is not available. How can I request for it?
Playlists
3
How can I create a playlist?
Where can I access playlists created by me?
How can I update a playlist?
Search
2
How can I search for a song?
I could not find song I was looking for. What should I do?
Notifications
1
How can I turn OFF notifications?
Device Change /Reset Device
1
Device Change/ Reset Device
Chromecast
0
#Taylor4U contest
0
Sleep Timer
1
I want music to stop playing after some time. How can I set sleep timer?
Privacy Policy & Terms of use
Privacy Policy & Terms of use
2
Privacy Policy
Terms of Use
Auto Sync-Andriod
1
Switch off Auto Sync-Andriod
Device Change/Reset
1
Change a device or Reset the existing device
App in India
0
Frequently Asked Questions
General
12
What is Wynk Music?
How do I download the App?
What all can I do on Wynk Music?
Can I use this app from multiple locations?
What is the difference between in-app download and purchase?
View all 12
Payment and Charging
5
How much does it cost to use the app?
What are the charges for streaming?
What are the charges for downloading?
What are the available payment options?
How can I remove Ads ?
Sign Up & Registration
11
Do I need to sign-up on Wynk?
How do I sign up?
How do I receive the 4 digit PIN?
I did not receive a 4 digit-PIN, what now?
What is my mobile number needed for?
View all 11
Search
3
How can I search for songs, artists, playlists or albums?
I cannot find the song I am looking for. What to do?
Can I request my favourite song if it is not available in the app?
Subscription
7
What is Wynk Premium?
What is the validity of my subscription?
Do I have to subscribe every month or will my subscription get auto-renewed?
What is Inactive period?
What is my Coupon Code?
View all 7
Follow Artist, Playlist
2
What is the follow feature?
How can I access my “Followed” artists / playlists ?
Updates Tab
3
What is the Updates tab?
What all notifications will I receive?
How can I turn OFF notifications?
Create and Share Playlist
7
How can I create a playlist?
Can I rearrange / re-order songs in my playlist?
How can I add a song to an existing playlist I created earlier?
How can I delete a playlist?
How can I share my playlist?
View all 7
Radio
8
What is the Radio?
Why can't I listen to songs on repeat on the Radio?
Can I download songs from the Radio?
What is My Station?
Can I share My Station or any other Radio Station?
View all 8
Troubleshooting
1
App keeps crashing or is not playing music properly
Streaming quality and Data connectivity
4
What is the quality of songs available on the App?
I chose to play songs in HD quality but it is still playing at High quality only. Why?
What does 'Auto' song quality mean?
What connection do I need to use the App?
Privacy
3
Why am I being asked for my mobile number?
How is my information being used?
I have a feedback regarding protection of my Personal data
Music Languages
4
What languages is the App available in?
What all languages of Music is available?
Can I select multiple Content Languages?
What do I do if I cannot find music in the language I want it in?
Contact
3
How do I contact you?
Can I share this app with my friends?
Can I request my favourite song if it is not available in the app?
Sleep Timer
5
I want music to stop playing after some time. How can I set sleep timer?
I am unable to switch off Repeat playing mode from player. How can I do it?
How long does sleep time stay active?
How do I switch off sleep timer?
I see a notification saying "Wynk Sleep Timer active". What does it mean?
